We want you to love your purchase. If you’re not satisfied, you can return your item within 30 days of receiving it.

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How to Return an Item

1. Request a Return
   Email us at contact@xanaduliving.com.au with:

   • Your order number

   • The item(s) you wish to return

   • Reason for return

   • Photos if the item is damaged or incorrect

2. Receive Approval
   If your return is approved, we’ll email you:

   • A return shipping label

   • Instructions for repacking and sending your item

3. Pack and Ship

   • Items must be unworn/unused, with original tags and packaging

   • Include a copy of your proof of purchase

   • Send the item to the address provided with your label (typically):

     Xanadu Living Returns 7 Duigan Drive Moorabbin Airport VIC 3194 Australia

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Return Costs

• Change of mind: You will be responsible for return shipping costs.

• Damaged, defective, or incorrect items: Return shipping is covered by us.

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Time Frames

• You have 30 days from delivery to request a return

• Once received and inspected, refunds are processed within 10 business days

• If you haven’t received your refund within 15 business days, contact us

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Non-Returnable Items

• Sale items and gift cards

• Custom/personalised products

• Perishable goods (e.g. flowers, food)

• Personal care or hazardous items

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Need Help?

Email us anytime at contact@xanaduliving.com.au with questions or concerns.