SHIPPING & DELIVERY

Please note: Xanadu Living uses third party warehouses to ship all products. Depending on where products are located. These may be sent from different locations. Please see the details of all shipping options below.

Dispatch and processing times.

Orders placed before 8 am (AEST) will be dispatched with a handling time of 24 to 48 hours (1-2 days).

It takes a total of 1-6 days for complete processing and shipping to all locations.

Third Party warehouse shipping details.

TOTAL Maximum order processing and shipping times:

Location	Business Days
Victoria (Melbourne Metro)	2 – 8
New South Wales (Sydney Metro)	2 – 8
Queensland (Brisbane Metro)	2 – 8
South Australia (Adelaide Metro)	2 – 8
Western Australia (Perth Metro)	2 – 8
Tasmania	2 – 8
Northern Territory	2 – 8

Visit Auspost Calculator for estimated delivery times outside this table

NOTE:

The processing of an order starts only when the payment for an order has been made in full. The orders are dispatched usually within 24 to 48hrs (Business days) after receipt of cleared payment.

The data shared is only estimated and cannot be used to guarantee a delivery on a specific date or time. However, you can always reach out to the courier company to get updates on the order once it is dispatched. 

The delivery timeframes are expected to be affected due to health/climate or miscellaneous circumstances. Xanadu Living third party dropship provider will be playing its role critically in dispatching the products to your customers, however, for a delay in these situations your patience is highly appreciated. 

You shall receive the tracking number within 48 hours (business days only) from Xanadu Living. If the tracking number does not get updated in the system, please reach out to our team and we will be in contact shortly.

If the tracking shows delivered but you have not received the package, please contact the team at contact@xanaduliving.com.au

Delivery Issues

Transit Issue/No Tracking update

The tracking number is provided to you once the package has been dispatched from the warehouse. The tracking number will come live and show movements of the package only when it gets scanned by the courier company in the depot or parcel facility. Please note, in case the tracking is not showing up any updates after 48hours please contact us immediately so that we can reach out to the courier company and get it resolved to ensure you have a good customer satisfaction. 

Product undeliverable

A product can be undeliverable due to multiple factors, our team will contact you through email to resolve the matter. 

Returned to Sender (RTS)

If a product has been RTS, it may be because of the following reasons, 

Invalid address: 

Please make sure the address provided is always correct. Xanadu Living does not hold the responsibility for address validation at our end. If the product gets Returned to Sender due to an invalid address then a re-delivery cost will incur. If a refund is requested, then a one-way shipping cost along with 15% restocking fees will be deducted from the refund amount.

Delivery Rejected: 

If the item is rejected by the purchaser, then the order is considered as a change of mind following which shipping, as well as restocking fees, will be deducted. Please note, if an order is a gift purchase, it will be considered the same way as normal orders. 

Unsuccessful Delivery: 

By default, the packages will be dispatched with the status "Authorized to Leave (ATL)". However, this cannot be the case for every product or if the courier company delivery driver does not find a safe place to drop off the package. In such cases, the package will be taken back either to the post office or depot or a parcel collection centre of the carrier company after leaving the calling card in the mailbox. It is Xanadu Living customer's responsibility to monitor the tracking of the package and contact the courier company immediately if they have missed the delivery. A re-delivery cost will incur. 

Remote Areas / Free Shipping Exempted Postcodes

Updated 14/11/2022

NSW – Regional

2264-2281, 2311-2484, 2487-2499, 2533-2554, 2575-2599, 2621-2639, 2642-2647, 2649-2707, 2710-2714, 2716, 2720-2730, 2787-2789,2830,2794,2619,2800,2877,2795,2850

VIC – Regional

2648, 2715, 2717-2719, 2731-2739, 3221-3334, 3300, 3342-3349, 3351-3352, 3357-3426, 3444-3688, 3691-3749, 3812-3909, 3921-3925, 3945-3974, 3979, 3984-3999, 3228

QLD - Regional

4309-4453, 4580-4693,4350,4454-4499, 4694-4802, 4804-4805, 9920-9960, 4680, 4803, 4806-4999, 9961-9998

SA – Regional

2880-2889, 5201-5749

WA - Capital

6000-6030, 6036, 6050-6066, 6069, 6076, 6090-6110, 6112-6120, 6147-6160, 6162-6175, 6180, 6182-6206, 6210, 6800-6990, 6992-6996

WA - Greater Perth

6031-6035, 6037-6049, 6067-6068, 6070-6075, 6077-6089, 6111, 6121-6146, 6161, 6176-6179, 6181, 6207-6209, 6211-6214, 6991, 6997-6999

WA - Regional

6215-6700,6701-6797

TAS – Regional

7020-7049, 7054, 7109-7150, 7155-7171, 7173-7247, 7255-7257, 7330-7799, 7140

NT

0800-0999

Xanadu Living carries out the best possible efforts to deliver the packages to your customer irrespective of the location without considering the profit margins. However, if there is any postcode which is incurring additional loss and is not mentioned in the table above we will contact you through email and get it resolved as a mutual decision. Our team will highlight the shipping cost and will request the cancellation of the order. This strategy is opted to ensure that most postcodes in Australia are delivered free. 

Island Postcodes (Undeliverable in most cases)

0822,0852,2083,2105,2257,2430,2440,2446,2460,2463,2464,2469,2477,2478,2540,2898,
2899,3097,3225,3537,3586,3691,3880,3921,3925,3971,4025,4183,4184,4212,4217,4226,
4507,4581,4650,4680,4700,4719,4800,4803,4807,4816,4819,4871,4875,4892,5015,5214,
5222,5495,5606,5713,6044,6161,6168,6290,6537,6701,6711,6712,6731,6733,6798,6799,
7112,7151,7257

The postcodes mentioned above are from islands or areas with no direct roadway. You can still place an order for the above-mentioned postcodes and we will try our best to deliver the order. However, if the shipping costs are too high our team will get in touch with you with the additional freight amount required to ship the order. If you agree to pay it we will ship the order or else the order will be cancelled and refunded.